Account Manager – Practice Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial portfolio of single-location practices.

• Foster retention, encourage product adoption, and enhance customer satisfaction through data-informed outreach.

• Utilize dashboards, reports, and alerts to pinpoint accounts that may be at risk.

• Conduct outreach within established SLAs to guarantee activation, utilization, and readiness for renewal.

• Identify and implement targeted campaigns aimed at boosting scanner utilization, product adoption, and overall engagement.

• Facilitate the activation of new doctors and advocate for the introduction of additional scanners or product expansions.

• Cultivate relationships with practice managers and significant stakeholders.

• Provide exceptional service swiftly, with meticulous attention to detail and efficiency.

• Keep precise and detailed account notes and documentation to ensure full visibility across teams.

• Engage in team initiatives to enhance retention, refine operational workflows, and improve engagement strategies.

⛳️ Requirements

• A minimum of 1 year of experience in Sales, Account Management, Customer Support, Customer Onboarding, or Customer Success.

• Familiarity with the SaaS/healthcare sector; experience in the dental industry is advantageous.

• Demonstrated ability to manage a high-volume portfolio effectively.

• Proficiency in utilizing Case Queues or CRM dashboards.

• Excellent written and verbal communication abilities.

• Strong organizational skills, follow-through, and a sense of accountability.

• Inquisitive, proactive, and motivated by fast-paced, dynamic environments.

• Committed to enhancing the customer experience.

🏝️ Benefits

• Healthcare coverage.

• Dental insurance.

• Support for mental health.

• Resources for parental planning.

• Options for retirement savings.

• Generous paid time off policy.