Account Manager, OTE $140,000/year USD

This is a fully remote position, open to applicants in New Mexico, +4 more states.

📋 Description

• Take ownership of Net Revenue Retention (NRR) for your business portfolio — achieve targets for expansion, renewal, and retention.

• Recognize up-sell and cross-sell opportunities and drive them to closure.

• Establish and uphold a robust expansion pipeline (3–4x coverage) in relation to quota.

• Proactively oversee renewal cycles, detect at-risk accounts early, and implement recovery strategies to sustain strong Gross Revenue Retention (GRR) performance.

• Keep precise records of pipeline and forecasts in the CRM; communicate anticipated outcomes and potential risks clearly.

• Lead commercial discussions with clients regarding pricing, renewals, and contract modifications.

• Collaborate across functions with Product, Support, and Services to achieve customer outcomes and facilitate issue resolution.

• Play a role in developing the Account Management function — enhance playbooks, processes, and best practices, and provide constructive feedback on effective and ineffective strategies.

⛳️ Requirements

• 4–8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales.

• A proven history of independently identifying and finalizing expansion opportunities.

• Experience in managing revenue targets (NRR, expansion, or renewals).

• Strong commercial awareness and negotiation capabilities.

• Ability to effectively manage multiple accounts and priorities.

• Experience in working cross-functionally to drive customer outcomes.

• Comfortable in a dynamic, fast-paced work environment.

• Proficient with CRM platforms (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); and productivity applications (MS Office Suite, G-Suite).

🏝️ Benefits

• 100% Remote and Global: Enjoy the flexibility to live your best life from any location around the world.

• Flexible Work Environment: Work during times that suit you best. We emphasize results and customer satisfaction over strict schedules.

• Dedicated Growth Path: Receive regular, meaningful feedback and support designed to help you reach your personal career objectives.

• Access to Leading Tools and Technology: Enhance your skills with state-of-the-art tools, playbooks, and technology.

• Engaging Community Activities: Join in on coffee chats, happy hours, cooking classes, book clubs, and more!