Account Manager, OTE $140,000/year USD

This is a fully remote position, open to applicants in New Mexico, +4 more states.

📋 Description

• Take ownership of Net Revenue Retention (NRR) for your designated portfolio — achieve targets related to expansion, renewal, and retention.

• Recognize up-sell and cross-sell possibilities and actively pursue them to closure.

• Develop and sustain a robust expansion pipeline (3–4x coverage) in alignment with quota.

• Proactively oversee renewal cycles, promptly identify at-risk accounts, and implement recovery strategies to uphold strong Gross Revenue Retention (GRR) performance.

• Ensure precise pipeline management and forecasting in the CRM; clearly articulate expected results and potential risks.

• Lead commercial discussions with clients — including pricing, renewals, and modifications to contracts.

• Collaborate across functions with Product, Support, and Services to achieve customer goals and facilitate issue resolution.

• Assist in developing the Account Management function — refine playbooks, processes, and best practices, while providing insights on effective and ineffective strategies.

⛳️ Requirements

• 4–8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales.

• Proven history of independently recognizing and finalizing expansion opportunities.

• Experience managing revenue objectives (NRR, expansion, or renewals).

• Strong commercial insight and negotiation capabilities.

• Ability to efficiently manage multiple accounts and prioritize effectively.

• Experience collaborating cross-functionally to achieve customer results.

• Comfortable working in a dynamic and fast-paced setting.

• Proficiency in CRM tools (Hubspot, Salesforce); collaboration platforms (Jira, Confluence, MS Teams); and productivity applications (MS Office Suite, G-Suite).

🏝️ Benefits

• 100% Remote and Global: Enjoy the flexibility to live your best life from anywhere around the globe.

• Flexible Work Environment: Work during times that best suit your schedule. We value results and customer satisfaction over rigid timelines.

• Dedicated Growth Path: Receive regular, constructive feedback and support designed to help you reach your personal career aspirations.

• Access to Leading Tools and Technology: Enhance your skills using the latest tools, playbooks, and technology.

• Engaging Community Activities: Join in on coffee chats, happy hours, cooking classes, book clubs, and much more!