Account Manager, Minerals

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and uphold a portfolio of designated customer accounts, ensuring a high degree of client satisfaction and engagement.

• Create and execute strategic account plans aimed at driving revenue growth, customer retention, and profitability goals.

• Foster strong relationships with key stakeholders and decision-makers within client organizations.

• Discover opportunities to broaden existing business by cross-selling and upselling SGS services across various business lines.

• Conduct routine business reviews with clients to comprehend their needs, challenges, and future requirements.

• Act as the primary point of contact between clients and internal teams to guarantee effective service delivery and resolution of customer concerns.

• Monitor account performance and proactively tackle risks related to customer retention and satisfaction.

• Compile precise sales forecasts, account plans, and pipeline updates regularly.

• Collaborate with Marketing, Inside Sales, Operations, and other support teams to formulate and implement customer growth strategies.

• Prepare client quotes, service agreements, proposals, responses to RFIs, RFPs, and tenders, ensuring timely and professional submissions.

• Manage opportunities throughout the entire sales cycle, from identifying customer needs to proposal development, negotiation, and contract renewal or expansion.

• Maintain detailed and accurate customer records, activities, and opportunities within the CRM system.

• Collect and disseminate market intelligence, customer feedback, and competitor information to inform business strategy.

• Represent SGS at industry events, trade shows, conferences, and customer meetings to strengthen relationships and promote company services.

• Ensure follow-up and closure on all proposals, renewals, and account growth initiatives.

• Seek opportunities to enhance SGS's profile and deepen client partnerships within assigned accounts.

• Assist with special projects and other related tasks as assigned.

⛳️ Requirements

• Education: post-secondary degree in a relevant field.

• Experience: more than five years of relevant sales/business development experience is essential.

• Expert understanding of the business line services.

• Strong business acumen.

• Ability to showcase customer-centric selling techniques.

• Exceptional presentation skills.

• Must be a self-motivated individual and a proactive starter.

• Creative, innovative, and focused on client needs.

• Demonstrate diplomacy and networking capabilities.

• Bilingualism (French/English) where necessary.

• Must be capable of reading, understanding, and following work instructions in a safe, accurate, and timely manner.

• Candidates should be proficient in various computer software (Word, Excel, PowerPoint, & Outlook) including sales tracking tools (i.e., CRM).

• Proven track record of managing and coordinating multiple projects in a fast-paced, highly professional environment.

• Candidates must exhibit excellent verbal and written communication skills, including grammar and composition.

• Ability to collaborate effectively with others and work independently.

• Proven time management skills and strong attention to detail.

• Ability to perform well under pressure.

• Ensures complete compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

🏝️ Benefits

• 80% coverage for Health, Dental, and Vision.

• Paid time off.

• Eligibility for RRSP Program.