Account Manager – Mid Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in translating technology and data into actionable insights and policies: Support clients in leveraging Zencity to enhance their work with community feedback—facilitating product use, data comprehension, and driving transformation.

• Take ownership of renewals and growth: Maintain a quota for gross retention and net expansion across a range of midmarket and scale accounts.

• Manage a substantial account portfolio: Effectively oversee 50-80+ accounts, prioritizing based on revenue, risk, and potential for expansion.

• Foster connections with key decision-makers: Interact with City Managers, Department Heads, Police Chiefs, and budget authorities.

• Grasp their priorities and link Zencity’s value to their objectives.

• Oversee renewal cycles: Direct the entire renewal process—from initial engagement to pricing discussions, negotiations, and finalization.

• Navigate government procurement processes for mid-size transactions.

• Spot opportunities for expansion: Collaborate with Customer Success Managers to identify signals for upselling and cross-selling.

• Propel expansion into new departments and product offerings.

• Execute business reviews: Conduct regular reviews with customer stakeholders, focusing on value delivered and future plans.

• Cooperate with Customer Success: Utilize insights from CSMs on adoption and account health to shape your commercial strategy.

• Align on strategies to retain at-risk accounts.

• Ensure CRM accuracy: Maintain Salesforce with up-to-date information on pipeline, forecasts, and account intelligence.

⛳️ Requirements

• 3-5 years of experience in Account Management or Sales within a B2B SaaS context, with a record of carrying a quota.

• Experience in high-volume portfolio management: Proven ability to manage 50+ accounts with effective prioritization and time management.

• Familiarity with government operations: Understanding of local government functions—budget cycles, procurement fundamentals, and council dynamics.

• Preferred experience in GovTech or the public sector.

• Commercial acumen: Demonstrated success in contract renewals, upselling, and cross-selling.

• Relationship development: Capacity to establish trust with government officials at both senior and operational levels.

• Organized and disciplined: Rigorous management of your pipeline—defining clear next steps, providing accurate forecasts, and ensuring nothing is overlooked.

• Strong communication skills: Exceptional abilities in presentation, negotiation, and written communication.

• Preferred background in GovTech, civic tech, or public sector sales.

• Familiarity with MEDDIC or value-based selling methodologies.

• Experience with Salesforce and Planhat.

• Background in public administration, urban planning, or community engagement.

• Experience using AI tools to enhance service delivery.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.

• Health insurance.