Account Manager, Mid-Market

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Cultivate and maintain client relationships to ensure satisfaction and foster long-term loyalty.

• Serve as a reliable advisor by comprehending client requirements and aligning them with our offerings.

• Discover upsell and cross-sell potential to enhance revenue growth and augment account value.

• Oversee renewals and contract discussions, guaranteeing a smooth client experience.

• Respond to client inquiries, resolve issues, and proactively suggest solutions to enhance engagement.

• Keep informed about industry trends and competitor activities to offer strategic insights to clients.

• Capable of prioritizing tasks and effectively managing multiple accounts.

⛳️ Requirements

• Over 5 years of experience in customer-facing B2B sales, ideally across various segments (SMB through Mid-Market and Channel).

• Proven ability to manage complex customer relationships from start to finish while delivering quantifiable business outcomes.

• Strong commercial insight with a history of achieving or surpassing revenue, renewal, and expansion goals.

• Exceptional communication, negotiation, and stakeholder management abilities.

• A growth-oriented mindset; receptive to feedback, quick to adapt, and constantly seeking improvement.

• Proficient in CRM systems (e.g., Salesforce) and data-driven sales methodologies.

🏝️ Benefits

• Internet Stipend

• Pension: 200% match up to 10%

• Death In Service & Income Protection

• Health & Wellness Benefit

• Annual Leave

• Holiday Days

• Volunteer Days

• Sick Leave

• Bereavement Leave

• Tuition Reimbursement

• Charitable Donation

• Matching Gym & Fitness Reimbursement