Account Manager, Market Research, EMEA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Identify prospects for account growth and upselling additional services to enhance revenue generation.

• Engage in lead generation and new business initiatives to aid in acquiring new clients and opportunities.

• Oversee and expand a portfolio of key client accounts (medium to large scale/complexity), ensuring client satisfaction, retention, and revenue enhancement.

• Coordinate the execution of medium to complex research projects, guaranteeing timely delivery of results.

• Offer comprehensive guidance for the development of sampling strategies and monitor fieldwork performance.

• Maintain outstanding daily communication with clients, advising on potential challenges and corrective measures to ensure optimal service and client satisfaction throughout the project lifecycle.

• Track project financials and performance metrics, ensuring projects are completed on time, within budget, and meet client expectations.

• Provide support to clients from the EMEA region.

⛳️ Requirements

• 2-4 years of experience in account management and/or project management within the market research or online panel sector.

• Strong communication and interpersonal skills.

• Proficient in English, both spoken and written.

• Proficiency in German is a plus.

• Excellent problem-solving skills.

• Entrepreneurial mindset – embracing daily challenges: we try, we fail, we adapt, and we succeed.

• Capability to work independently as well as collaboratively within a team.

• Proficiency in CRM software and Microsoft Office Suite.

• Background in Research/Statistics/Data Science is advantageous.

🏝️ Benefits

• B2B contract

• Fully remote position

• Performance-based bonuses

• Professional development opportunities

• International team setup

• Flexible working policy

• A collaborative and innovative work environment

• Working with the latest technologies and utilizing modern tools (including MacBook)

• 21 days of holidays plus bank holidays