Account Manager – Market Research, EMEA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify opportunities for account growth and upselling of additional services, driving additional revenue generation.

• Engage in lead generation and new business initiatives, aiding in the acquisition of new clients and prospects.

• Oversee and develop a portfolio of key client accounts (medium to large scale/complexity), ensuring client satisfaction, retention, and revenue enhancement.

• Coordinate the execution of medium to complex research projects, ensuring timely delivery of outcomes.

• Provide comprehensive guidance for sampling strategy formulation and monitor fieldwork performance.

• Maintain excellent daily communication with clients, advising on potential challenges and corrective measures to ensure optimal service and client satisfaction throughout the project lifecycle.

• Monitor project financials and performance indicators, ensuring projects are completed on time, within budget, and meet client expectations.

• Support clients from the EMEA region.

⛳️ Requirements

• 2-4 years of experience in account management and/or project management within the market research, consulting, or online panel sectors.

• Strong communication and interpersonal skills.

• Proficient in English, both spoken and written.

• Proficiency in German would be a plus.

• Exceptional problem-solving skills.

• Entrepreneurial mindset – every day presents new challenges: we experiment, we learn from failures, and we achieve success.

• Capability to work independently as well as collaboratively within a team.

• Proficient in CRM software and Microsoft Office Suite.

• Background in Research/Statistics/Data Science is an advantage.

• Availability to work during European office hours.

🏝️ Benefits

• Fully remote position.

• Performance-based bonuses.

• Opportunities for professional development.

• International team setup.

• Flexible working policy.

• A collaborative and innovative work environment.

• Work with the latest technologies and utilize modern tools (including MacBook).

• 21 days of vacation plus bank holidays.