Account Manager – Market Research, EMEA

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Identify opportunities to expand accounts and upsell additional services, contributing to revenue growth.

• Engage in lead generation and new business initiatives, facilitating the acquisition of new clients and opportunities.

• Oversee and develop a portfolio of key client accounts (medium to large size/complexity), ensuring client satisfaction, retention, and revenue increase.

• Coordinate the execution of medium to complex research projects, ensuring results are delivered promptly.

• Provide comprehensive guidance for sampling strategy formulation and monitor fieldwork performance.

• Maintain outstanding daily communication with clients, advising on potential challenges and corrective actions to guarantee optimal service and client satisfaction throughout the project lifecycle.

• Monitor project financials and performance metrics, ensuring timely delivery within budget and meeting client expectations.

• Support clients from the EMEA region.

⛳️ Requirements

• 2-4 years of experience in account management and/or project management within the market research or online panel sector.

• Strong communication and interpersonal skills.

• Proficient in English, both spoken and written.

• Fluency in German is a plus.

• Excellent problem-solving skills.

• Entrepreneurial mindset – embracing the notion that every day is different: we try, we fail, we try again, and we succeed.

• Ability to work autonomously and collaboratively within a team.

• Proficient in CRM software and Microsoft Office Suite.

• A background in Research/Statistics/Data Science is advantageous.

🏝️ Benefits

• B2B contract.

• Fully remote position.

• Performance-based bonuses.

• Opportunities for professional development.

• International team setup.

• Flexible working policy.

• A collaborative and innovative work environment.

• Access to the latest technologies and modern tools (including MacBook).

• 21 days of vacation plus public holidays.