Account Manager – Market Research, EMEA

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Identify avenues for account growth and upsell additional services, contributing to increased revenue generation.

• Engage in lead generation and new business initiatives, aiding in the acquisition of new clients and opportunities.

• Oversee and develop a portfolio of significant client accounts (medium to large size/complexity), ensuring client satisfaction, retention, and revenue enhancement.

• Coordinate the execution of medium to complex research initiatives, ensuring timely delivery of outcomes.

• Offer comprehensive guidance on sampling strategy formulation and oversee fieldwork performance.

• Maintain exceptional daily communication with clients, advising on potential challenges and corrective measures to guarantee optimal service and client satisfaction throughout the project lifecycle.

• Track project financials and performance metrics, ensuring timely project delivery, adherence to budget, and alignment with client expectations.

• Support clients from the EMEA region.

⛳️ Requirements

• 2-4 years of experience in both account management and/or project management within the market research or online panel sector.

• Strong communication and interpersonal skills.

• Proficient in English, both spoken and written.

• Proficiency in German would be an advantage.

• Exceptional problem-solving capabilities.

• Entrepreneurial mindset – each day presents new challenges: we experiment, we learn from failures, and we succeed.

• Capability to work independently as well as collaboratively within a team.

• Proficient in utilizing CRM software and Microsoft Office Suite.

• Background in Research/Statistics/Data Science is a plus.

🏝️ Benefits

• Fully remote position.

• Performance-based bonuses.

• Opportunities for professional development.

• International team environment.

• Flexible working policy.

• A collaborative and innovative workplace.

• Access to the latest technologies and modern tools (including MacBook).

• 21 days of vacation plus public holidays.