Account Manager, Market Research – EMEA

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Identify opportunities for account growth and the upselling of additional services to drive incremental revenue.

• Engage in lead generation and new business initiatives to support the acquisition of new clients and opportunities.

• Oversee and expand a portfolio of key client accounts (medium to large size/complexity), ensuring client satisfaction, retention, and revenue growth.

• Coordinate the execution of medium to complex research projects, ensuring results are delivered on schedule.

• Provide comprehensive guidance for the development of sampling strategies and monitor the performance of fieldwork.

• Maintain exceptional day-to-day communication with clients, advising on potential obstacles and corrective measures to ensure optimal service and client satisfaction throughout the project lifecycle.

• Track project financials and performance metrics, ensuring projects are completed on time, within budget, and meet client expectations.

• Support clients from the EMEA region.

⛳️ Requirements

• 2-4 years of experience in account management and/or project management within market research online panel companies.

• Strong communication and interpersonal skills.

• Fluent in English, both spoken and written.

• Proficiency in German is advantageous.

• Excellent problem-solving skills.

• An entrepreneurial mindset – every day presents new challenges: we experiment, learn from failures, and ultimately succeed.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM software and the Microsoft Office Suite.

• A background in Research/Statistics/Data Science is a plus.

🏝️ Benefits

• Fully remote position.

• Performance-based bonuses.

• Opportunities for professional development.

• International team environment.

• Flexible working policy.

• A collaborative and innovative workplace.

• Access to the latest technologies and modern tools (including MacBook).

• 21 days of vacation plus bank holidays.