Account Manager – Hotels, EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Achieve and surpass designated monthly and quarterly retention and revenue targets by safeguarding core revenue and identifying growth opportunities.

• Ensure exceptional customer satisfaction and cater to client operational requirements by effectively utilizing OpenTable's technology for each hotel account.

• Uphold operational excellence by recording all client interactions in Salesforce and reporting on account health and key performance indicators to senior management.

• Exhibit expertise in our comprehensive suite of solutions, including table management systems and online marketing tools, to address intricate challenges faced by C-suite executives.

• Serve as the 'Voice of the Customer' by delivering consistent field insights on trends and feature necessities to the Product and Marketing teams.

• Support Hotels Account Executives and Inside Sales Representatives to guarantee smooth client transitions from contract signing to live implementation.

⛳️ Requirements

• Proficient in German at a business level.

• Over 5 years of experience in Account Management or a related field.

• Ability to operate effectively under pressure, achieve ambitious objectives, and juggle multiple priorities at once.

• Exceptional negotiating and communication skills.

• A knack for making data-informed business decisions and the capability to reshape a client's perspective on their business through valuable insights.

• Willingness to travel 30-50% within the EMEA region for on-site client meetings and industry events.

🏝️ Benefits

• Work from (almost) anywhere for up to 20 days per year.

• Generous paid parental leave, vacation, and time off for your birthday.

• Private health and dental insurance.

• Emphasis on mental health and well-being:

• Company-sponsored therapy sessions through SpringHealth.

• Company-sponsored subscription to Headspace.

• Annual company-wide week off to allow the entire team to recharge (without returning to a backlog of work!).

• Paid volunteer time.

• Focus on your professional development:

• Development Dollars.

• Leadership development opportunities.

• Access to thousands of on-demand e-learning resources.

• Travel discounts including Bike2Work and season ticket loans.

• Employee Resource Groups.

• Income protection and life assurance.

• Employee Assistance Program, which includes 24/7 GP access and free legal advice.

• Contributions to pension plans.

• Discounted gym memberships.

• Social events and Thursday happy hours.

• Complimentary lunch 2 days each week.