Account Manager, Hotels, EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Achieve and surpass designated monthly and quarterly retention and revenue objectives by safeguarding core revenue and capitalizing on growth opportunities.

• Ensure exceptional customer satisfaction and address client operational needs by maximizing OpenTable's technology for each hotel account.

• Uphold operational excellence by recording all client interactions in Salesforce and reporting on account health and KPIs to senior leadership.

• Exhibit subject matter expertise in our comprehensive suite of solutions, including table management systems and online marketing tools, to address intricate C-suite challenges.

• Serve as the "Voice of the Customer" by delivering consistent field insights on trends and feature requirements to the Product and Marketing teams.

• Support Hotels Account Executives and Inside Sales Representatives to facilitate smooth client transitions from signed agreements to live accounts.

⛳️ Requirements

• Proficiency in German at a business level.

• Over 5 years of Account Management or equivalent experience.

• Experience thriving under pressure, achieving ambitious targets, and managing multiple priorities concurrently.

• Excellent negotiation and communication skills.

• Strong analytical skills for data-driven business decisions and the ability to reshape a client's perspective on their business through insights.

• Willingness to travel 30-50% across the EMEA region for on-site client meetings and industry events.

🏝️ Benefits

• Generous paid vacation plus time off for your birthday.

• Work from (almost) anywhere for up to 20 days per year.

• Emphasis on mental health and well-being:

• Company-sponsored therapy sessions through SpringHealth.

• Company-funded subscription to Headspace.

• Annual company-wide week off - the entire team takes time to recharge (and returns without a backlog of work!).

• Paid parental leave.

• Paid time off for volunteering.

• Focus on your career development:

• Development Dollars.

• Leadership development opportunities.

• Access to thousands of on-demand e-learning resources.

• Travel discounts.

• Employee Resource Groups.