Account Manager – Gerente de Contas

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate closely with clients to provide a personalized, consultative, and trustworthy daily experience;

• Gain a comprehensive understanding of each client's challenges and requirements, suggest enhancements, and proactively follow up on solutions;

• Perform follow-up calls, facilitate strategic alignments, and offer ongoing consultative support;

• Serve as a liaison between clients and internal teams, ensuring prompt and efficient handling of requests;

• Spot opportunities to enhance clients' processes and operations, leading to improved outcomes and performance;

• Occasionally conduct in-person meetings with clients as needed.

⛳️ Requirements

• Prior experience in Customer Success, Account Management, or client relationship positions;

• Proficiency in English at an intermediate to advanced level;

• Exceptional verbal and written communication abilities;

• Proactive, organized, and capable of building strong relationships;

• Competence in managing multiple clients and priorities at the same time;

• Preferred: experience in SaaS, technology, or payment solutions.

🏝️ Benefits

• Meal/food allowance provided on a Flash card;

• SulAmérica health plan with no co-payments;

• Life insurance;

• Childcare assistance.