Account Manager – Generator Customers

📋 Description

• Serve as the main point of contact and trusted advisor for generator customers, guiding them from onboarding to renewal and growth.

• Cultivate strong, proactive relationships with UK generators, addressing challenges, unlocking commercial opportunities, and managing retention, expansion, and long-term value.

• Identify gaps within the customer journey and create scalable, impactful enhancements.

• Collaborate cross-functionally with Product, Ops, Sales, and Marketing to quickly resolve client issues, taking on a project management role when multiple departments are involved, and voicing customer feedback internally (both positive and negative).

• Analyze usage and adoption data to pinpoint at-risk accounts, expansion opportunities, and the indicators that influence commercial outcomes.

• Navigate challenging client situations with transparency and a customer-focused approach: clearly communicating the issue, the steps being taken, and progress throughout the process.

• Contribute to the development of the generator AM playbook from the ground up, including strategic account mapping, scalable onboarding, renewal processes, and expansion strategies.

• Travel to meet key accounts and gain a deep understanding of the generator community's dynamics.

• Assist in defining and measuring what excellence looks like for generators on the team, both now and into 2026.

⛳️ Requirements

• Demonstrated experience in account management or customer success within fast-paced B2B environments. You are focused on building and improving rather than simply maintaining.

• Strong commercial acumen: a genuine comprehension of how to drive expansion beyond targets through proactive relationship management.

• A proactive approach and readiness to go above and beyond. You act quickly, make things happen, and prioritize customer satisfaction.

• An in-depth understanding of what outstanding customer experience entails, with a consistent history of delivering it.

• Proficiency in CRM tools (e.g., HubSpot) and the ability to convert usage, adoption, and commercial data into actionable insights.

• Exceptional communication and listening skills, with the capability to collaborate cross-functionally and bring the customer perspective into internal discussions.

• Comfort in a high-velocity environment, managing hundreds of accounts and renewals with diligence and care.

• Nice-to-haves: Experience with B2B supply-side customers, especially in energy or marketplace sectors.

• Familiarity with early-stage or high-growth tech startups.

• A strong motivation to challenge the status quo and transform how things operate, not just how they are supported.

🏝️ Benefits

• Competitive salary - our current range for this position is £129,500 or its equivalent in local currency.

• We conduct salary reviews biannually using real-time market data, ensuring transparent and consistent compensation for the same role and level.

• Stock Options - everyone on the team has a stake in our mission.

• 25 days of holiday plus public holidays - Swap public holidays for those that are most significant to you. Additionally, receive an extra day off for your birthday 🎉.

• Remote & flexible working - We are fully remote with established core hours and no internal meetings on Friday afternoons.

• Home working & wellbeing budgets:

• Up to £1,200 / €1,200 each year to enhance your remote setup (co-working passes, equipment, etc.).

• Up to £150 / €150 per month for anything that promotes your wellbeing - from therapy to gym memberships to meditation apps.