Account Manager, Fluent English – Asian Market

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Engage in the integration of new clients and oversee one or multiple accounts simultaneously.

• Serve as the primary liaison between clients and internal support teams.

• Ensure that support processes align with established KPIs, SLAs, and QA standards.

• Supervise service quality, team discipline, and performance using both internal and external QA tools.

• Analyze essential metrics, generate reports, and pinpoint areas needing enhancement.

• Collect client feedback and convert it into actionable improvements for internal teams.

• Collaborate closely with internal teams to guarantee seamless service delivery.

• Maintain documentation regarding internal products and processes.

• Assist in the hiring, onboarding, and professional development of team members.

• Assume a leadership role within projects and contribute to the long-term success of clients.

⛳️ Requirements

• Proficiency in English (C1–C2).

• Over 2 years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related field.

• Proven track record of managing more than 10 direct reports, including Customer Support Consultants, Specialists, and Agents.

• Exceptional communication, presentation, negotiation, and conflict-resolution abilities.

• Strong analytical and problem-solving skills with a strategic focus on account growth.

• Capability to negotiate effectively while confidently advocating for the company's interests, all while maintaining a professional and customer-centric approach.

• Familiarity with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar tools.

• Knowledge of task and time-management tools (Jira, Asana, Monday, etc.).

• A passion for people, technology, and continuous improvement.

🏝️ Benefits

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• A balance between project workload and personal time, along with a strong internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• A nurturing environment for self-development.

• A culture built on trust, with no time-tracking requirements.