Account Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel substantial revenue growth within the designated Enterprise portfolio by surpassing monthly Net Dollar Retention goals and pinpointing expansion opportunities.

• Collaborate with Customer Success to enhance customer adoption, meet needs, and discover organizational growth prospects.

• Reduce churn and optimize retention by delivering value, nurturing relationships, and serving as a trusted advisor.

• Conduct routine account health assessments and convey customer value and partnership growth strategies.

• Comprehend clients’ businesses, challenges, and objectives to reveal opportunities for PandaDoc’s solutions.

• Work in conjunction with Customer Success, Legal, Accounting, Product, and other cross-functional teams.

• Provide precise weekly revenue forecasts to leadership.

• Ensure CRM accuracy by updating opportunities and account information.

• Showcase PandaDoc’s product value and advantages to Enterprise clients.

• Relay customer feedback, feature requests, and product insights to the Product team.

• Engage in ongoing training and enablement provided by the company.

⛳️ Requirements

• Highly competitive and motivated to meet individual and team objectives in a dynamic environment.

• Analytical and data-oriented, capable of identifying opportunities and strategically prospecting within assigned accounts.

• Flexibility and a growth-oriented mindset.

• Self-driven, resourceful, adaptable, and persistent.

• Enthusiasm for continuous learning, product knowledge, and delivering exceptional customer experiences.

• Experience in facilitating effective in-person and virtual client meetings.

• Outstanding written and verbal communication skills.

• Ability to operate independently and collaborate with diverse teams across various office locations.

• Strong organizational skills with the capacity to manage multiple priorities.

• Over 8 years of demonstrated success in a quota-carrying Account Manager or Account Executive position, preferably in SaaS.

• Experience overseeing and managing the entire renewal process.

• Proficient computer skills; prior experience with Gong, Slack, Salesforce, SalesLoft, and/or PandaDoc is a plus.

• Capability to forecast revenue accurately and contribute to reliable business projections.

• Proven track record of surpassing sales targets and achieving quantifiable results.

• Familiarity with the Enterprise market, including its challenges and opportunities.

🏝️ Benefits

• A transparent and open culture that values feedback and encourages professional and personal growth.

• An opportunity to engage with a global team, spread across various locations worldwide.

• 6 self-care days annually.

• Opportunity to participate in monthly SPIF (sales contests).

• Exceptional promotion prospects.

• Work-life balance.

• Virtual team-building events.