Account Manager – Enterprise

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Identify potential clients and create opportunities utilizing Cortex, ChatGPT, and/or other AI tools, alongside professional networks and market insights.

• Recognize business prospects within both existing and new clients while ensuring the retention of the client base.

• Strategically plan and conduct regular visits to maintain consultative relationships.

• Thoroughly assess client requirements, including business models, internal processes, decision-making frameworks, and pain points to develop tailored proposals.

• Facilitate discovery meetings employing relationship-building, strategic inquiries, active listening, and collaborative solution development.

• Log opportunities in the CRM and diligently maintain updated records, including communication with manufacturers for resource approvals.

• Balance manufacturer engagement, safeguard negotiation margins, and ensure commercial terms align with company objectives.

• Collaborate with the presales team to create strategic proposals that ensure customer alignment, competitive differentiation, and technical viability.

• Deliver value-centric proposal presentations that emphasize differentiation, impact, and the reasons for clients to select IT-ONE.

• Oversee the client purchasing and negotiation process through to approval, including liaising with purchasing and/or bidding departments.

• Maintain and manage the CRM pipeline effectively.

• Transition approved projects/proposals to services, presales, and project management teams via the internal post-closing kick-off.

• Track customer satisfaction, remain the primary contact, and identify post-sale opportunities.

• Adhere to established standards, regulations, and deadlines.

• Undertake other related tasks as needed.

⛳️ Requirements

• Familiarity with observability solutions, IT modernization, cybersecurity, cloud services, and related offerings.

• Completed university degree.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Strategic utilization of CRM and prospecting tools.

🏝️ Benefits

• Commission.

• Life insurance.

• Remote work.