Account Manager, Enterprise

This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the primary relationship manager for a portfolio of existing clients in Japan, focusing on retention, renewals, upselling, and expansion driven by adoption.

• Establish trusted executive and technical relationships with clients (in both Japanese and English). Conduct regular business reviews and develop expansion roadmaps aligned with business outcomes.

• Encourage customer adoption of Fivetran connectors and platform features through consultative, use-case driven discussions — translating technical capabilities into quantifiable business value.

• Oversee the complete contracting lifecycle for your portfolio: planning, strategy, negotiation, amendments, and execution (collaborating closely with Legal and Sales Operations).

• Deliver timely and precise forecasts for renewals, expansions, and amendments; ensure Salesforce and forecasting tools are current.

• Collaborate across functions with Customer Success Managers, Sales Engineers, Product, Marketing, and Partners/SIs to achieve excellent results and facilitate smooth implementation/migration projects.

• Act as the escalation point when challenges arise; resolve issues swiftly and transparently while maintaining customer relationships.

• Gather and relay customer feedback, competitive insights, and product requests to shape product and go-to-market strategies.

• Develop customer advocates and referenceable success stories tailored for the Japan market.

• Maintain high customer satisfaction (CSAT / NPS) and robust customer health metrics across your portfolio.

• Ensure consistent and predictable renewals along with measurable ARR expansion driven by adoption and usage.

• Provide accurate and timely forecasts with impeccable CRM maintenance.

• Foster strong, long-term relationships with customers and local partners/SIs.

• As part of our commitment to ensuring new hires succeed, all new sales team members participate in a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, conducted at one of our designated company locations, requires travel and is a mandatory aspect of the onboarding process.

⛳️ Requirements

• Native Japanese speaker with strong professional proficiency in English (capable of daily business and executive communication).

• 3+ years (ideally 4–7) of proven success in SaaS Account Management, Customer Success, or Enterprise Account Executive roles managing renewals, upsells, and contracts.

• Excellent project management skills — capable of coordinating multi-stakeholder technical projects, migrations, and onboarding programs from start to finish.

• Exceptional integrity and customer-centric approach — you build trust and operate with transparency.

• Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and thorough documentation.

• Demonstrated negotiation experience in handling renewals, amendments, and commercial discussions.

• Familiarity with CRM and forecasting tools (Salesforce preferred) and robust organizational skills to manage multiple concurrent accounts.

• Ability to work cross-functionally and influence without formal authority.

• Familiarity with data platforms, ETL, analytics, or engineering teams is highly preferred (capable of engaging in technical discussions with architects and analytics leaders).

• Willingness to travel domestically as required by customer needs.

🏝️ Benefits

• 100% employer-sponsored medical insurance

• Generous paid time-off policy (PTO), in addition to paid sick leave, inclusive parental leave policy, holidays, and volunteer days off

• RSU stock grants*

• Opportunities for professional development and training

• Company virtual happy hours, complimentary food, and enjoyable team-building activities

• Monthly cell phone allowance

• Access to an innovative mental health support platform that provides personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their dependents.