Account Manager, EMEA

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Acquire an in-depth understanding of our business, cloud management platform, support services, and how they cater to our clients' needs.

• Maintain knowledge, context, and ownership of your assigned customers while managing communication with the relevant vendor teams to demonstrate value and identify revenue growth opportunities.

• Oversee customer-related support escalations to resolution, ensuring the highest level of customer satisfaction.

• Negotiate and finalize long-term commitments with key stakeholders, balancing the needs of the customer, the vendor, and the company's interests.

• Discover new workload opportunities within the customer’s Cloud Environment or SaaS solutions.

• Establish a consistent engagement schedule with your entire customer portfolio, balancing the needs of large strategic accounts and rapidly growing emerging clients.

• Assist in gathering customer feedback to ensure our products and solutions align closely with their needs and requests.

• Relay customer feedback and requests to engineering teams to provide better market/contextual awareness and help prioritize deliverables in active development cycles.

• Conduct regular quarterly reviews with customers, tracking project timelines, anticipated spending on respective cloud platforms, and feedback on DoiT support and engagement.

• Foster and enhance relationships with key cloud providers to ensure alignment on customer engagements.

• Identify cost optimization opportunities within the customer cloud environment.

• Collaborate with Cloud Vendors' Sales Representatives on shared customers.

⛳️ Requirements

• 3+ years of experience in Account Management, specifically supporting the EMEA market.

• 2+ years of experience in a technology company (SaaS, SI, Cloud Vendor, etc.).

• Proven experience supporting customers within the AWS, Google Cloud, Microsoft Azure ecosystem, or other cloud vendors.

• Excellent verbal and written communication skills in English and Dutch, with additional languages (e.g., French) as a plus.

• Strong technical skills that enable productive engagement with technical teams and the ability to build influential relationships.

• Exceptional operational and administrative skills, analytical mindset, detail-oriented, and capable of shifting focus between broader perspectives and intricate details.

• A strong desire to grow within the organization and continually expand your skill set.

• A great sense of humor and a passion for creating a fun work environment.

🏝️ Benefits

• Unlimited PTO

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program