Account Manager, EMEA

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Acquire a comprehensive understanding of our business, cloud management platform, support services, and how they cater to our clients' needs.

• Maintain knowledge, context, and ownership of your assigned customers while effectively communicating with the relevant vendor teams to demonstrate value and identify potential revenue growth opportunities.

• Oversee customer-related support escalations until resolution, ensuring the highest level of customer satisfaction.

• Negotiate and finalize long-term agreements with key stakeholders, balancing the needs of the customer, vendor, and the company's interests.

• Discover new workload opportunities within the Customer’s Cloud Environment / SaaS solutions.

• Establish a regular communication schedule with the entire portfolio of your customers as part of your business book, balancing the needs of large strategic clients and fast-growing emerging ones.

• Help gather customer feedback to ensure our products and solutions align closely with their requirements and requests.

• Relay customer feedback and requests to engineering teams to provide deeper market/customer context and assist in prioritizing deliverables during active development cycles.

• Conduct regular quarterly reviews with customers, tracking active project timelines, projected spending across respective cloud platforms, and feedback on DoiT support and engagement.

• Maintain and enhance relationships with key cloud providers to ensure alignment on customer engagements.

• Identify cost optimization opportunities within the Customer Cloud environment.

• Collaborate with Cloud Vendors Sales Representatives on shared customers.

⛳️ Requirements

• Over 3 years of experience in Account Management serving the EMEA market.

• More than 2 years of experience in a technology company (SaaS, SI, Cloud Vendor, etc.).

• Experience in supporting customers within the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

• Excellent verbal and written communication skills in English and Dutch, with additional languages (e.g., French) being a plus.

• Strong technical skills that allow for productive engagement with technical teams and the ability to cultivate influential relationships.

• Exceptional operational and administrative skills, analytical, detail-oriented, and capable of shifting focus from the big picture to the finer details.

• A desire to grow within the organization and continuously expand your skill set.

• A great sense of humor and a passion for enjoying work.

🏝️ Benefits

• Unlimited PTO

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program