Account Manager, EMEA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Organize and oversee post-implementation activities throughout the Customer Success lifecycle.

• Conduct regular check-ins with customers (monthly, quarterly, annually) to ensure alignment on objectives and performance metrics.

• Actively track account health, record significant interactions, and take necessary actions to enhance it.

• Maintain accurate and current records in CRM and internal systems, providing frequent updates to internal stakeholders.

• Communicate customer insights, feedback, and potential risks to cross-functional teams while gathering feedback to foster continuous improvement.

• Further develop our post-implementation playbooks, best practices, and support procedures.

• When needed, assist our support channels by leading discussions to escalate or resolve customer inquiries.

• During your onboarding, manage implementations and onboarding processes for new customers to deepen your understanding of our customer needs and our product.

⛳️ Requirements

• At least 3 years of experience in Customer Success, project management, or consulting, preferably in a SaaS environment.

• A Bachelor’s degree in Business, Computer Science, Engineering, or a related field (preferred).

• Experience with complex software products.

• Strong project management abilities and the capacity to handle multiple customers simultaneously.

• Exceptional communication and stakeholder management skills.

• A problem-solving attitude and an eagerness to understand customer operations.

• Proficiency in using CRM and project management tools.

• Experience in the mining industry would be an advantage.

🏝️ Benefits

• A high-impact position in a product-led, rapidly growing company with international expansion.

• Close collaboration with customers who are genuinely invested in our products.

• A supportive, results-oriented team that offers significant autonomy.