Account Manager – E-commerce

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Oversee assigned clients and their e-commerce platforms.

• Strategize, initiate, monitor, and implement marketing campaigns focused on boosting conversions and sales.

• Manage the relationship between clients and the agency, ensuring effective communication.

• Create and execute strategies for email, SMS, pop-up, and flow marketing.

• Supervise Copywriters, Designers, and Account Managers’ Associates.

• Develop campaign schedules, brief campaigns, delegate creative tasks, and ensure timely execution.

• Analyze campaign performance and enhance email marketing outcomes.

• Gather and assess consumer demographic and trend information.

• Establish weekly objectives and report on revenue, top-performing campaigns, A/B testing, and optimization strategies.

• Collaborate with the Service Department and cross-functional teams to achieve client KPIs.

• Address client satisfaction and campaign performance challenges.

• Lead and participate in regular client meetings.

• Manage client retention and implement strategies to reduce churn.

• Identify opportunities to expand services and design targeted upselling campaigns.

• Research industry best practices and present insights to Account Managers’ Leads, the Head of Account Managers, and the Service Director.

• Provide support for internal service-related needs.

• Report directly to the Account Managers’ Leads, the Head of Account Managers, and the Service Director.

⛳️ Requirements

• Minimum of 12 months experience in a digital marketing position.

• At least 6 months of experience specifically in the email marketing sector.

• Demonstrated success in a leadership capacity, particularly managing a team of creatives.

• Capability to work autonomously while maintaining high work standards.

• Strong accountability, responsiveness, and ability to meet deadlines.

• Proficient problem-solving, critical thinking, and analytical abilities.

• A growth-oriented and results-driven mindset; open to constructive feedback.

• Exceptional interpersonal, verbal, and written communication skills in English; fluency required.

• Quick learner with excellent time management, focus, productivity, and efficiency.

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Available and responsive Monday to Friday between 3-6 PM BCN time.

• Commitment to working 30-35 hours weekly (approximately 140 hours monthly).

• Reliable internet connection and access to a laptop or PC.

• Capable of attending virtual video conferences.

• Comfortable working in a remote setting.

• Must comply with NDA, exclusivity agreement, and contractor status requirements.

🏝️ Benefits

• Fixed monthly salary paid in USD.

• The first two months serve as a trial-and-adaptation phase, compensated at the full rate.

• Regular performance evaluations conducted every 9-12 months, with the initial review after 3-6 months.

• Role and workload reassessment after 6-12 months.