Account Manager – E-commerce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee designated clients and their e-commerce platforms

• Strategize, brief, monitor, and execute marketing initiatives focused on increasing conversions and sales

• Manage the client-agency relationship for the clients assigned

• Create and implement email, SMS, pop-up, and flow marketing strategies

• Handle around 40 distinct marketing campaigns each month

• Lead teams of Copywriters, Designers, and Account Managers’ Associates

• Develop campaign calendars and assign creative tasks

• Ensure timely delivery and high quality of marketing campaigns

• Foster strong relationships with clients, ensuring trust, communication, and productivity

• Respond swiftly to client inquiries and manage their expectations

• Lead and participate in regular client meetings

• Gather and evaluate consumer demographic and trend data

• Establish new weekly objectives and utilize data to enhance client outcomes

• Report on email campaign performance, including revenue, top-performing campaigns, A/B testing, and optimization strategies

• Collaborate with the Service Department to uphold standards and achieve client KPIs

• Manage client retention and implement strategies to reduce churn

• Address issues related to client satisfaction and campaign performance

• Serve as a liaison between clients and cross-functional teams regarding new services and products

• Identify opportunities for service expansion and create targeted upsell campaigns

• Research industry best practices and share insights with Account Managers’ Leads, Head of Account Managers, and Service Director

• Assist with internal service-related requirements

• Engage in Account Managers’ group calls, training, and skill enhancement sessions

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing role

• At least 6 months of experience specifically in email marketing

• Proven success in a leadership position, particularly in leading creative teams

• Experience in effectively managing client accounts

• Proven ability to manage marketing professionals to deliver sales-oriented campaigns

• Capacity to work independently while maintaining high work standards

• High level of accountability, responsiveness, and ability to meet deadlines

• Strong problem-solving, critical thinking, and analytical skills

• Growth-oriented and results-driven mindset

• Exceptional interpersonal, communication, and presentation skills

• Quick learner with the ability to adapt

• Excellent time management skills, focus, productivity, and efficiency

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Availability and responsiveness from Monday to Friday between 3-6 PM BCN time

• Consistent commitment of 30-35 hours per week (140 hours per month)

• Reliable internet connection and access to a laptop or PC

• Ability to participate in virtual video conferences

• Fluency in English with excellent verbal and written communication skills

• Familiarity with email marketing, e-commerce, or Klaviyo is a plus

• Experience in remote work, account management, agency settings, and with remote international teams is advantageous

🏝️ Benefits

• Fixed monthly salary paid in USD

• Trial-and-adaptation period compensated at full rate

• Regular performance evaluations every 9-12 months, with the first review after 3-6 months

• Re-evaluation of role and workload after 6-12 months