Account Manager, Dutch

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee and nurture robust, long-lasting relationships with current Machinio Advertising and Machinio System accounts.

• Guarantee that clients continue to derive value from their membership and enjoy a positive experience on the platform.

• Take ownership of account retention objectives and monitor KPIs, metrics, and performance indicators.

• Lead the annual renewal process for memberships while pinpointing suitable upsell opportunities.

• Actively comprehend clients’ businesses, aspirations, challenges, and opportunities to enhance relationships and promote retention.

• Educate and support Machinio System clients on platform functionalities and effective utilization.

• Recognize renewal and upsell prospects based on client requirements, usage patterns, and business expansion.

• Relay client feedback, technical challenges, and product requests to internal teams.

• Collaborate with Account Management, Renewals, Customer Experience, and Product teams to enhance client satisfaction and drive company growth.

⛳️ Requirements

• Proficient in Dutch is mandatory.

• Proficiency in German, Italian, and/or Portuguese is an advantage.

• A minimum of 2 years of experience in account management, sales, and/or maintaining client relationships.

• Exceptional communication and teamwork abilities.

• Strong analytical capabilities and negotiation skills.

• Client-oriented with a robust problem-solving mindset.

• Diligent and highly driven.

• Capable of thriving in a dynamic, fast-paced environment.

🏝️ Benefits

• Holiday/PTO policy.

• Flexibility to work remotely from any location in Europe.

• Provision of modern work equipment.

• A casual, collaborative, and fast-paced work atmosphere with a fun team.

• Annual in-person team events held globally.

• Enjoyable holiday celebrations.

• Employee milestone recognition program.

• Generous commission structure.