Account Manager – DACH

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Achieve and surpass sales targets according to role specifications while overseeing the complete sales cycle for a designated portfolio.

• Discover new growth, upsell, and cross-sell opportunities and navigate them through the sales process.

• Deliver presentations to current clients about Remote’s range of services and create upselling opportunities from existing accounts.

• Manage customer relationships and oversee the entire process from sale to successful business completion.

• Maintain regular communication with clients to cultivate strategic partnerships and robust relationships.

• Comprehend the communication requirements of small and mid-sized business clients and devise tailored solutions to address their specific needs.

• Initiate customer retention programs and engage in significant strategic events to strengthen customer relations.

• Collaborate with various cross-functional teams to guarantee customer success.

⛳️ Requirements

• Proven success in retaining and expanding existing accounts, as well as generating new business through upselling and cross-selling within customer accounts.

• Experience in establishing key customer relationships across various levels, including decision-makers, advocates, and C-suite stakeholders, to drive effective client outcomes and revenue growth.

• Proactive engagement with essential customer contacts to grasp their needs, develop a strategic roadmap, and gather feedback on our offerings to enhance their experience with Remote.

• Capability to formulate and implement sales strategies and tactics that consistently increase revenue per account.

• Aptitude for devising, executing, and adjusting proactive client strategies to meet objectives.

• Confidence in developing a sales pipeline, forecasting results, and providing precise reporting data.

• Comprehensive understanding of sales processes.

• Ability to assimilate complex product solutions and a strong desire for continuous skill and competency development.

• Familiarity with Remote’s services and its industry positioning.

• Several years of experience in Account Management or related SaaS sales is preferred.

• Exceptional verbal and written communication abilities.

• Proficiency in English is essential.

• Highly self-driven with aspirations for a closing role.

• Self-motivated and capable of independent work as well as active participation in a team.

• Resilience and tenacity coupled with a positive outlook.

• Ability to perform effectively under pressure.

• Strong business insight.

• High integrity and work ethic.

• Proficient in multitasking, prioritization, and time management.

• Customer-focused with a clear enthusiasm for a client-facing role.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.