Account Manager – Customer Success

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the entire client lifecycle, encompassing onboarding, training, account management, renewals, and upselling efforts.

• Facilitate the transition of new clients from the sales department and ensure effective onboarding and implementation.

• Assist with device deployment and support healthcare providers with setup and training needs.

• Maintain consistent communication with clients to enhance relationships, offer assistance, and emphasize return on investment.

• Spot opportunities to grow existing accounts and boost customer lifetime value.

• Propel subscription renewals and aid in ongoing revenue growth strategies.

• Address client issues and work with internal teams to guarantee prompt resolution of concerns.

• Provide outstanding customer service and contribute to the ongoing enhancement of client engagement strategies and processes.

• Keep precise client records and track activities within CRM systems.

• Analyze account performance metrics and proactively manage potential churn risks.

⛳️ Requirements

• At least 2 years of experience in account management, client success, sales, customer success, or project management roles.

• Proven track record in managing client relationships and meeting retention and growth objectives.

• Familiarity with subscription-based business models such as SaaS, healthcare technology, or medical devices is preferred.

• Strong grasp of customer success metrics, including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV).

• Experience with CRM platforms like Salesforce, Monday.com, or similar systems.

• Exceptional communication and relationship-building abilities, with confidence in engaging healthcare professionals and decision-makers.

• Strong organizational and time management skills, capable of handling multiple accounts concurrently.

• Commercially savvy with the skill to identify and capitalize on growth opportunities within current accounts.

• A passion for healthcare innovation and technology.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• Comprehensive health and wellness benefits.