Account Manager, CRO

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Generate internal tickets for tasks related to copy, design, development, or email.

• Perform comprehensive quality checks on completed assignments.

• Collaborate with growth leads to gather feedback and obtain approvals on tasks.

• Distribute finalized tasks to clients and await their feedback prior to launch.

• Act as the communication bridge between internal teams and clients.

• Be the primary contact for assigned clients.

• Cultivate client relationships while understanding their business goals.

• Conduct regular meetings with clients to provide updates.

• Oversee the planning, execution, and monitoring of projects.

• Work closely with design and development teams to ensure timely and high-quality project delivery.

• Mentor and support junior account managers.

• Communicate project statuses, updates, and recommendations to both clients and internal teams.

• Proactively address client concerns, issues, and feedback.

• Keep abreast of industry trends, new technologies, and best practices.

• Leverage AI technologies to improve and optimize business processes.

• Utilize Power Digital’s Nova ecosystem effectively.

• Organize resources to fulfill project requirements and meet deadlines.

• Manage communication tools, ClickUp lists, and Slack notifications.

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Communication, or a similar field.

• 1–3+ years of experience in account management within a marketing agency setting.

• Solid understanding of marketing strategies, digital marketing, and advertising principles.

• Proficient in ClickUp, Basecamp, and Asana.

• Exceptional written and verbal communication and presentation abilities.

• Leadership experience in mentoring and guiding junior team members.

• Familiarity with agile methodologies, particularly Scrum.

• Capability to adapt to evolving project requirements.

• Outstanding organizational skills and meticulous attention to detail.

• Strong critical and strategic problem-solving capabilities.

• Proficient in managing multiple projects and priorities concurrently.

• Excellent client-facing relationship-building skills.

• Advanced proficiency in spoken and written English is required.

• Minimum English proficiency of B2 level.

🏝️ Benefits

• Base salary plus commission opportunities.

• Medical Bonus.

• 15 paid vacation days (PTO) each year.

• Fully flexible work environment: remote, in-office, or hybrid options available.

• Employee Assistance Program (EAP).

• 17 recognized Colombian national holidays plus 2 mental health recharge days annually.

• Legal benefits including Prima and Cesantías.

• Paid Social Security.

• Unlimited opportunities for growth and leadership within a rapidly expanding firm.

• Ongoing employee development programs for personal and professional advancement (Hedgehog and Vital 5s).

• Quarterly awards featuring prize money and recognition for exceptional performance.

• Opportunities to participate in company DEI initiatives.