Account Manager – Commercial Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a portfolio of key customers, ensuring accountability for sustained revenue growth and retention.

• Recognize and pursue opportunities for expansion across usage, teams, and product offerings.

• Drive upselling, cross-selling, renewals, retention, and net revenue growth within multi-product SaaS portfolios.

• Engage with engineering leaders, technical stakeholders, economic buyers, and executive stakeholders.

• Conduct regular in-person meetings with customers, including onsite visits.

• Build trusted relationships with technical users and executive stakeholders.

• Highlight customer value, outcomes, and ROI in advance of contract milestones.

• Identify and address renewal or contraction risks collaboratively with internal teams.

• Serve as the primary point of coordination among internal teams.

• Uphold strong Salesforce hygiene to enhance forecasting and decision-making.

⛳️ Requirements

• A Bachelor’s degree is required; a background in Engineering or Technology is preferred.

• 2–5 years of relevant experience in Account Management, Farming, Expansion, or Upselling/Cross-selling.

• Flexibility to work within region-aligned time zones based on customer needs.

• A strong passion for technology and SaaS.

• Exceptional customer centricity and empathy.

• A strong desire to work in a dynamic, self-directed startup culture.

• A solid understanding of Software SaaS/SaaS-adjacent business models.

• Proficiency and comfort in engaging with technical audiences and executive-level stakeholders.

• Capability to engage confidently with engineering leaders, technical stakeholders, and economic buyers.

• A robust understanding of SaaS business models and proficiency in selling to technical organizations.

• Prior international sales and account management experience or success is considered a significant advantage.

• Strong understanding of upsell, cross-sell, and renewal strategies.

• Proven ability to identify expansion opportunities through usage data, customer maturity, organizational structure, and business objectives.

• Ability to maintain strong Salesforce hygiene.

🏝️ Benefits

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Gratuity in accordance with the Payment of Gratuity Act, 1972.

• 25 days of paid leave annually (including Annual & Sick Leave).

• Gazetted public holidays.

• Special leaves for life events.

• Remote-First work environment that enables employees to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing.