Account Manager, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain relationships with existing customers while identifying opportunities to enhance their usage and presence on the platform.

• Foster value and increase adoption within a designated territory of customers, primarily focusing on our Commercial segment.

• Oversee the relationship with current customers, including managing contract renewals, spotting expansion opportunities, and overseeing the sales cycle for those expansions.

• Promote platform adoption by evaluating the overall health of customer engagement with Outreach.

• Offer strategic insights and guidance to customers in alignment with their objectives.

• Collaborate with and influence key stakeholders on effective approaches to achieve customer goals, addressing any obstacles as needed.

• Accurately forecast renewals and expansion pipelines using Outreach’s forecasting methodology.

• Serve as the primary point of contact and represent Outreach for your customers.

⛳️ Requirements

• Bachelor's degree in a relevant discipline or equivalent work experience.

• Minimum of two years in sales lifecycle management, account management, or customer success, ideally in a SaaS context.

• Proficient in navigating complex organizational networks.

• Strong business acumen to drive transformation and achieve customer outcomes with complex software.

• Experience in demonstrating value realization in a product, platform, or service.

• Negotiation capabilities.

• Project management expertise.

• Strong problem-solving abilities.

• Effective time management and prioritization skills.

• Ability to synthesize data from various sources to inform decision-making.

• Comprehensive understanding of sales operations, strategies, methodologies, and KPIs.

• Familiarity with various sales methodologies applicable to customer usage of the Outreach platform.

• Capacity to influence decisions without direct authority.

• Strong financial acumen to present metrics and potential ROI.

• Capability to manage and navigate complex renewal and expansion sales cycles (up to 4 months).

• Skill in building and nurturing strong, trusting relationships and partnerships, both internally and externally.

• Excellent communication skills, both written and verbal, with the ability to tailor messages to suit the audience.

• Effective active listening skills, demonstrating a desire to understand.

• Executive presence, strong interpersonal skills, high emotional intelligence, and empathy.

• Team-oriented with a strong drive and initiative to advance opportunities.

🏝️ Benefits

• Flexible time off.

• 401k to assist you in saving for the future.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program offering options for a paid night nurse and a gradual return to work.

• Benefits for infertility and assisted reproductive services.

• Employee referral bonuses to encourage the addition of exceptional new team members.

• Snacks and beverages available in the office, along with enjoyable events for celebration.

• Diversity and inclusion programs that support employee resource groups such as Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.