Account Manager – Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for managing a portfolio of accounts, ensuring accountability for the performance of each customer.

• Oversee the entire customer journey, from onboarding and adoption through to renewal and growth, to guarantee customer success at every stage.

• Build and sustain strong, strategic relationships with decision-makers and key stakeholders within your accounts.

• Proactively assess customer risks by tracking key metrics and risk indicators, and create customized mitigation strategies for each identified risk, tailored to the specific context and needs of the customer.

• Discover growth opportunities within your portfolio to enhance up-selling and cross-selling, strategically expanding the account.

• Formulate, present, and implement success plans and strategic account development initiatives to facilitate value realization and account growth.

• Collaborate closely with internal teams across sales, success services, and product departments to ensure overall customer satisfaction and success.

⛳️ Requirements

• A bachelor’s degree with a focus or background in cyber security, law enforcement, or trust and safety.

• Over 3 years of experience in a B2B Account Management position, ideally within the software or cyber security sector.

• Proven experience in strategic account and success management, crafting retention and expansion strategies, and collaborating closely with end users and decision-makers.

• Excellent communication skills, both in listening and effectively conveying messages in writing and face-to-face interactions with customers, proficient in negotiation and value-based selling techniques, with a customer-focused mindset.

• A problem solver with a proactive attitude, eager to eliminate obstacles and advocate for every single customer.

• Familiarity with software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management platforms.

• Proficient in English, both written and spoken.

🏝️ Benefits

• Gain insights into the daily operations of a rapidly growing tech scale-up.

• Opportunity to assume responsibility quickly and make a direct, lasting impact.

• Join a motivated and highly international team.