Account Manager – Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for designated accounts and cultivate robust, enduring customer relationships.

• Comprehend client needs and objectives to deliver customized solutions and support.

• Oversee daily operations and management of the VIVIO program for assigned clients.

• Prepare and deliver regular reports on program performance, usage, and financial indicators.

• Monitor and report on key performance indicators.

• Support Customer Success initiatives.

• Communicate VIVIO’s value proposition while identifying opportunities for upselling and proactive enhancements.

• Organize and present quarterly and annual business reviews that include performance outcomes and strategic recommendations.

• Enhance client retention, satisfaction, and account growth through proactive engagement and strategic planning.

• Travel 25%-30% as required to support client relationships and business goals.

• Assess client satisfaction and promptly address any issues or concerns.

• Collaborate with Customer Success, Sales, Member Experience, and Engineering teams to resolve client challenges.

• Develop and implement strategies aimed at boosting retention and satisfaction.

• Advocate for client needs and feedback within the organization.

• Collect and communicate customer feedback to impact product development and service enhancements.

• Manage stakeholder expectations and ensure alignment with project objectives.

• Report directly to VIVIO’s VP of Client Success.

⛳️ Requirements

• Over 5 years of experience in benefits consulting, pharmacy benefit management, or a related field.

• Strong knowledge of pharmacy benefit programs and industry standards.

• Excellent project management skills with the capacity to manage multiple clients and projects concurrently.

• Customer-oriented mindset with a dedication to providing high-quality service.

• Ability to excel in a high-volume, fast-paced, and dynamic team environment.

• Strong analytical and problem-solving skills.

• Capability to meet deadlines while maintaining effective communication.

• Exceptional organizational skills with the ability to prioritize tasks and maintain attention to detail.

• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

• Ability to manage multiple accounts and competing priorities simultaneously.

• Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.

• A Bachelor's degree in business, Pharmacy, Healthcare Administration, or a related field is preferred.

• Must be authorized to work in the United States on a full-time basis without employer support, visa transfer support, DSO documentation, or sponsorship now or in the future.

🏝️ Benefits

• Eligible for bonuses.

• Health benefits provided.

• 401K plan with employer matching.

• Stock options available.

• Paid time off (PTO).

• Chance to work in a dynamic, collaborative, and innovative company.