Account Manager, Client Services

This is a fully remote position, open to applicants in North Carolina, +4 more states.

📋 Description

• Analyze and review client data on a weekly basis to identify trends, issues, and potential opportunities for reducing freight costs.

• Assess ongoing client requests.

• Monitor the status of requests and ensure they are progressing towards resolution and client satisfaction.

• Evaluate carrier performance as well as the satisfaction level of assigned clients with that performance.

• Facilitate interdepartmental communication at all levels, both internally and externally, to enhance processes and address client requests.

• Conduct monthly reviews with clients.

• Examine the tools and services offered to assigned clients.

• Document the tools being utilized, assess client satisfaction with these tools, and showcase newer tools that the client may not be aware of, where applicable.

• Engage clients regarding new services (to promote organic revenue growth) and/or present additional cost-saving opportunities through cost analysis when relevant.

• Develop case studies that highlight clients' use of Transportation Insight’s products and services for marketing and retention purposes.

• Focus on cost minimization by identifying opportunities for assigned clients to switch to more cost-effective solutions, and explore additional ways for clients to lower operational costs while maintaining or improving service levels.

• Provide training and guidance to Logistics Analyst personnel.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 3-5 years of direct and external industry experience.

• Strong language and mathematical skills.

• Ability to reason effectively.

• Detail-oriented mindset.

• Self-motivated individual.

• Strong work ethic.

• Capability to manage relationships with assigned clients' personnel and demonstrate empathy towards their needs while ensuring excellent performance.

• In-depth knowledge of transportation.

• Proficiency in executing Microsoft applications.

🏝️ Benefits

• Competitive compensation package along with eligibility for an associate bonus plan.

• Paid and floating holidays.

• Paid health days.

• Paid time off (PTO).

• Paid parental leave.

• Comprehensive benefits package that includes Medical, Dental, Vision, Pet insurance, and a 401(k) plan with Company Matching.

• Basic and Supplemental Life Insurance options.

• Short-term and Long-term Disability coverage.

• Mental health support through our Employee Assistance Program (EAP).

• Opportunities to build relationships and engage in learning experiences through our Employee Resource Groups.

• Access to professional development resources, including LinkedIn Learning.

• All employees are eligible for our Referral Program, as great people connect with great people!