Account Manager – Behavioral Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and influence the overall satisfaction and profitability of designated customers.

• Implement and manage the successful delivery of customer programs, including communication strategies, training, issue resolution, and utilization reporting.

• Exhibit a comprehensive understanding of customers' business operations, human capital, and benefits concerns.

• Retain and expand your portfolio by achieving customer satisfaction ratings and identifying upselling opportunities.

• Exercise independent judgment in evaluating customer needs, pinpointing service gaps, and proposing appropriate solutions to enhance the overall customer experience and engagement.

• Manage intricate customer issues and escalations, collaborating with cross-functional teams and using independent judgment to find solutions that balance customer needs and internal considerations.

• Effectively position ComPsych's value proposition with advantageous solutions to address customer needs.

• Establish and foster strong working relationships with ComPsych’s business leaders and team members.

• Identify and promote process improvements, knowledge sharing, and operational efficiencies to enhance service delivery.

• Travel as needed to engage with new and existing customers (approximately 25% travel required).

• Perform other assigned duties.

⛳️ Requirements

• Minimum of 2 years of account management experience is required.

• Education: Bachelor’s degree is mandatory.

• Experience in insurance, benefits, healthcare, or human resources-related services is a plus.

• Proven success in upselling additional service lines to current customers.

• A stable work history is required.

• Proficiency in Microsoft Office Suite is essential.

• Self-motivated individual with the ability to multitask and work independently.

• Excellent organizational and project management abilities.

• Strong interpersonal and communication skills.

🏝️ Benefits

• Comprehensive benefits package, including Paid Time Off (PTO).

• Medical coverage.

• Dental insurance.

• Vision benefits.

• 401(k) plan with matching contributions.

• Robust Employee Assistance Program (EAP).

• Wellness program.

• And much more.