Account Manager – Behavioral Health

📋 Description

• Manage and influence the overall satisfaction and profitability of designated customers.

• Execute and oversee the successful delivery of customer programs, including communication strategies, training, issue resolution, and utilization reporting.

• Exhibit a comprehensive understanding of customers' business, human capital, and benefits challenges.

• Retain and expand your portfolio by achieving high customer satisfaction ratings and recognizing upselling opportunities.

• Utilize independent judgment to evaluate customer needs, identify service gaps, and suggest suitable solutions to improve the overall customer experience and engagement.

• Handle complex customer issues and escalations, collaborating with cross-functional teams and applying independent judgment to find solutions that balance customer requirements with internal considerations.

• Effectively present ComPsych's value proposition through advantageous solutions that address customer needs.

• Develop and strengthen relationships with ComPsych’s business leaders and team members.

• Identify and promote process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery.

• Travel as needed to engage with new and existing customers (approximately 25% travel required).

• The Remote Account Manager will operate from the state of TX.

⛳️ Requirements

• A minimum of 2 years of account management experience is required.

• Education: A Bachelor's degree is mandatory.

• Experience in insurance, benefits, healthcare, or human resources-related services is a plus.

• A proven history of successfully selling additional service lines to existing customers.

• A stable work history is essential.

• Proficiency in Microsoft Office Suite is required.

• Self-motivated with the capability to multitask and work independently.

• Exceptional organizational and project management abilities.

• Strong interpersonal and communication skills.

🏝️ Benefits

• Comprehensive benefits package, including Paid Time Off (PTO).

• Medical, dental, and vision coverage.

• 401(k) with matching contributions.

• Extensive Employee Assistance Program (EAP).

• Wellness program.

• And much more.