Account Manager – B2B

📋 Description

• Oversee a portfolio consisting of three significant Key Accounts within the Retail sector.

• Act as the primary point of contact for client inquiries, concerns, and ongoing business discussions.

• Conduct regular check-ins and quarterly evaluations to assess client needs and performance.

• Identify any risks of client attrition and implement strategies to retain them.

• Manage contract renewals, pricing adjustments, and service agreements.

• Seek opportunities to expand each account through additional services or increased utilization.

• Collaborate with the Business Development team to facilitate a seamless transition for new clients.

• Develop straightforward growth strategies for key accounts with defined targets.

• Monitor account performance and pinpoint any risks or opportunities.

• Assist new clients during the onboarding process to ensure a successful initiation.

• Aid clients in effectively utilizing the platform and services available.

• Coordinate with Operations and Logistics to synchronize schedules and service delivery.

• Maintain accurate client information and updates in the CRM system.

• Provide regular updates on account performance to the Commercial Director.

• Contribute to forecasting by tracking anticipated revenue and volumes.

⛳️ Requirements

• 2–5 years of experience in B2B account management, preferably in fields such as logistics, hospitality, facilities management, or service-oriented businesses (not mandatory).

• Demonstrated ability to retain and expand client accounts.

• Excellent communication and relationship management skills, particularly with senior stakeholders.

• Proficient in utilizing data, CRM systems, and reports for account management.

• Confident, professional, and articulate in communication.

• Capable of managing your own workload and handling multiple clients autonomously.

• Right to work in the UK.

• Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services.

• Familiarity with CRM tools like HubSpot and basic data reporting skills.

• An existing network within hospitality, Airbnb management, or corporate services.

• Experience in a fast-growing or scale-up business environment.

🏝️ Benefits

• Opportunity for professional development and career growth.

• Access to a dynamic and supportive work environment.

• Competitive salary and performance-based incentives.

• Comprehensive benefits package.