Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Establish and nurture robust, enduring relationships with designated digital clients, consistently adhering to the highest standards of service excellence.

• Assist in client retention efforts and identify potential avenues for account expansion.

• Respond swiftly and accurately to client requirements and concerns, working in collaboration with internal teams to provide timely solutions.

• Assess client satisfaction and engagement through regular communication with clients and engineering teams, proactively identifying and resolving potential issues.

• Effectively manage your time to align with key client objectives and activities.

⛳️ Requirements

• 5–6 years of experience in an Account Management position, preferably within the technology sector.

• Experience in technology services is highly advantageous.

• Demonstrated capability to oversee multiple client accounts concurrently while maintaining exceptional service quality.

• Excellent communication and interpersonal skills, with the ability to foster trust among client stakeholders and engineering teams.

• A business-oriented mindset with experience in revenue management, identifying growth opportunities, and supporting client retention initiatives.

• Comfortable operating in a dynamic, distributed, and international work setting.

• Proactive, detail-focused, and solution-oriented approach to challenges.

• Familiarity with CRM tools (Hubspot is a bonus) and account reporting.

• Nice to have: Experience in financial services, healthcare, or energy sectors.

• Nice to have: Experience managing enterprise-level clients.

🏝️ Benefits

• 100% Remote Work

• WFH allowance: Monthly payment as financial support for remote working.

• Career Growth: We have established a career development program accessible for all employees with a 360º feedback that will help us to guide you in your career progression.

• Training: For Tech training at Zartis, you have time allocated during the week at your disposal. You can request from a variety of options, such as online courses (from Pluralsight and Educative.io, for example), English classes, books, conferences, and events.

• Mentoring Program: You can become a mentor in Zartis or you can receive mentorship, or both.

• Zartis Wellbeing Hub (Kara Connect): A platform that provides sessions with a range of specialists, including mental health professionals, nutritionists, physiotherapists, fitness coaches, and webinars with such professionals as well.

• Multicultural working environment: We organize tech events, webinars, parties, and activities to do online team-building games and contests.