Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Manage client relationships: serve as a trusted partner for our high-value clubs, festivals, and organizers, fostering adoption, retention, and satisfaction.

• Onboard and educate: facilitate a seamless onboarding process and provide clear training, enabling clients to confidently utilize XCEED PRO.

• Support and problem-solve: deliver timely, structured support to ensure that issues are resolved swiftly and effectively.

• Renew and grow accounts: oversee standard renewals with a focus on retention and long-term value, escalating complex negotiations to Sales or other relevant stakeholders as necessary.

• Analyze performance: track and report on client activity (performance metrics, account health, etc.) and identify areas for improvement and action plans.

• Collaborate cross-functionally: work in close partnership with Sales, Operations, Product, Marketing, and Finance to ensure alignment and deliver initiatives that cater to client needs.

• Enhance operational efficiency: contribute lightweight templates, checklists, or processes that minimize repetitive inquiries and internal distractions.

⛳️ Requirements

• Experience in client ownership: adept at managing clients, partners, or accounts systematically.

• Relevant backgrounds: experience in SaaS, marketplaces, ticketing, hospitality tech, or operations-intensive roles are beneficial.

• Exceptional communication skills: capable of listening intently, adapting your tone, and presenting solutions clearly and persuasively to both internal and external stakeholders.

• Analytical and structured approach: comfortable with spreadsheets, basic commercial mathematics (fees, VAT, payouts), and account metrics.

• Organized and proactive: proficient in managing multiple priorities with discipline, anticipating client needs rather than merely reacting.

• Commercial acumen: knowledgeable about the fundamentals of renewals and negotiation, able to address standard objections appropriately.

• Proficiency in tech environments: skilled in using SaaS tools, CRMs, and collaborating with cross-functional teams.

• Language skills: fluency in Italian or Spanish and English is required; additional languages are a bonus.

• Resilience and adaptability: available to support clients as needed, including evenings or weekends when necessary during key events.

• Team-oriented: embody humility, reliability, passion, and a good sense of humor!

🏝️ Benefits

• Unlimited Paid Time Off

• Flexible Working Hours

• Unlimited Remote Work

• Workation - work from anywhere as long as it aligns with your team’s dynamics.

• Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development.

• Team-building activities and meet-and-greet events.

• Go Out - Free passes to XCEED partners’ events to experience what our users do.

• Referral Program to help us find incredible talent.