Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Propel growth within your account portfolio by spearheading renewals and pinpointing expansion opportunities (seat upgrades, cross-selling, Pro/Enterprise packaging) to enhance overall ARR;

• Boost adoption and retention by actively guiding accounts from onboarding to expansion, leveraging product usage data and engagement signals to proactively address risks;

• Lead strategic discussions with key stakeholders through a thorough discovery process that aligns genuine IT challenges with the tangible outcomes ShareGate provides;

• Cultivate multi-threaded relationships by collaborating with Technical Support, Product, and RevOps to synchronize stakeholders and eliminate barriers to customer value;

• Continuously enhance outreach effectiveness by experimenting with messaging, sequencing, and methodologies — utilizing AI tools (Claude, Gong, Outreach) to operate efficiently and make informed decisions;

• Ensure meticulous CRM hygiene in HubSpot to monitor pipeline, risks, and multi-threaded relationships, providing the team with accurate insights into account health;

• Present Pro and Enterprise offerings in engaging, customized manners to unlock increased value across the Enterprise segment.

⛳️ Requirements

• Over 2 years of experience in account management or sales within a target-oriented environment;

• Excellent verbal and written communication skills in English (French is an advantage);

• Demonstrated capability to provide consultative, value-driven customer experiences;

• Comfortable managing a dynamic pipeline and adapting to changing priorities;

• A genuine interest in IT challenges and the Microsoft 365 ecosystem (governance, automation, adoption);

• Preferred: experience in SaaS, tech sales, or inbound-led sales; familiarity with HubSpot, Outreach, Gong, or similar CRM platforms;

• Proficient in using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a productivity enhancer — not a trial, but a routine.

🏝️ Benefits

• LTIP program, allowing participation in Workleap's long-term growth.

• RRSP + Family health insurance + telemedicine + annual wellness budget.

• Flexible vacation policy.

• Remote work options, with access to our Montreal office.

• Biannual in-person gatherings.

• Access to Claude for everyone.