Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Account Manager plays a pivotal role in fostering business growth by providing onsite clinical and technical training, virtual remote training, clinical education, and professional services for the Wesper product line.

• Travel within the assigned territory to deliver onsite training, installation, and technical support for all Wesper products and services.

• Effectively communicate with various levels of the organization, ensuring a clear understanding of both technical and non-technical information.

• Manage user interactions under challenging circumstances while maintaining a professional demeanor.

• Lead group training sessions, presenting content in an engaging and informative way.

• Establish and nurture strong working relationships with the Regional Sales Manager, providing feedback and updates regarding account status, customer requirements, and product performance.

• Oversee and maintain the CRM system, ensuring data accuracy, tracking key performance metrics, and aiding account management efforts.

• Conduct regular visits to sustain strong relationships with existing customers and guarantee their satisfaction.

• Identify opportunities for account growth and expansion, driving sales and service prospects within current customer accounts.

• Take charge of resolving advanced technical or clinical issues, collaborating with internal teams for solution implementation.

• Provide thorough educational training to customers regarding the routine operation of Wesper’s hardware and software products.

• Deliver training on hardware and software updates to ensure clients can fully leverage the latest system enhancements.

⛳️ Requirements

• A minimum of 3 years of experience in account management, clinical training, or a related field.

• Strong technical expertise in troubleshooting in-lab and home sleep testing (HST) systems.

• Familiarity with CRM software and operational management tools.

• Exceptional communication and presentation abilities, with the capacity to convey complex clinical and technical concepts to both technical and non-technical audiences.

• A well-rounded clinical background coupled with an eagerness for teaching and training.

• Strong organizational and time management capabilities, with the skill to prioritize tasks effectively and meet deadlines.

• Ability to work independently and proactively tackle challenges.

• Proficiency in Google Workspace and related tools.

🏝️ Benefits

• Purpose-Driven Mission: Engage in meaningful projects that create a tangible impact on healthcare and enhance lives.

• Remote-First Flexibility: Enjoy the freedom to work from any location with a remote-first policy designed to accommodate your lifestyle and productivity.

• Competitive Compensation: Receive a salary and benefits package that reflects your skills and contributions.

• Health & Wellness: Comprehensive health, dental, and vision insurance, along with wellness programs to support your physical and mental well-being.

• Flexible Paid Time Off: Take the time necessary to recharge and balance work with personal life.

• Professional Growth: Access opportunities for learning, development, and career advancement, including courses, certifications, and mentoring.

• Collaborative Culture: Join an inclusive, innovative team that values transparency and open communication.

• Team Building: Participate in regular team activities, both virtual and in-person, to foster a strong sense of community.