Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Client Relationship Management: Establish and nurture robust, long-lasting relationships with key clients, acting as their primary contact and trusted advisor for both Wati and Astra in commercial matters.

• Account Planning: Create and implement strategic account plans that illustrate how Astra's AI agent capabilities enhance and broaden a client's current usage of Wati, aligning with their business objectives to promote revenue growth.

• Sales and Cross-Sell/Upselling: Partner with CSMs to comprehend client needs and challenges. Identify accounts where AI-driven automation (Astra) can address issues beyond core messaging (Wati), and proactively propose, demonstrate, and finalize combined-solution deals.

• Solution Positioning: Effectively convey the advantages of Wati and Astra as individual products as well as an integrated solution — translating technical AI agent features into business outcomes (e.g., shortened response times, reduced support volume, revenue generation) for non-technical stakeholders.

• Contract Negotiation: Engage in negotiations for contracts and agreements — including multi-product bundles and usage-based pricing elements — to optimize profit while ensuring mutually beneficial conditions.

• Performance Tracking: Oversee and evaluate account performance across both products, utilizing key metrics (e.g., NDR, activation, AI agent adoption) to assess success and pinpoint growth opportunities.

• Cross-Functional Collaboration: Collaborate closely with CSMs, marketing, product, and support teams — including Astra's product/engineering group — to guarantee a unified go-to-market strategy and remain updated on the product roadmap.

• Market Insights: Maintain awareness of the competitive landscape for WhatsApp CPaaS platforms and AI agent/chatbot providers (e.g., Meta's Business Agent, other conversational AI entrants) to refine positioning and inform account strategies.

⛳️ Requirements

• Experience: 5-8 years in account management, sales, or a similar role, preferably with exposure to SaaS, CPaaS, martech, or AI/automation products. Experience in selling a multi-product or platform-plus-add-on portfolio is a significant advantage.

• Communication: Exceptional verbal and written communication skills, with the capability to translate technical AI/automation concepts into clear business value for diverse audiences.

• Negotiation: Proficient negotiation and contract management skills, including experience with bundled or usage-based pricing models.

• Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to think strategically and execute effectively.

• Technical Proficiency: Comfortable with technology and able to quickly grasp new tools; familiarity with AI agents, chatbots, or conversational automation is a plus. Experience with CRM software (e.g., HubSpot) is required.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and continued learning.

• Flexible working arrangements to support work-life balance.

• Competitive salary and performance-based incentives.