Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Achieve or surpass quarterly and annual gross profit objectives in collaboration with the Director of Account Management.

• Facilitate regular in-person or virtual meetings with clients to assess performance, discuss waste diversion initiatives, and establish new targets.

• Create strategic plans that are in line with client requirements and goals.

• Analyze sensor reports and propose system optimization strategies, including recommendations for new equipment, service modifications, or vendor changes.

• Track customer engagement and recommend service enhancements based on client necessities, seasonal adjustments, or business transformations.

• Deliver signage, training, and additional resources to minimize contamination and achieve waste diversion targets.

• Serve as a key escalation point for service-related issues and operational inquiries.

• Oversee and grow the client portfolio while implementing partnership strategies that promote business expansion.

• Function as a trusted advisor and primary contact, offering personalized service, proactive assistance, and innovative solutions.

• Support other account management responsibilities as needed.

⛳️ Requirements

• Strong analytical capabilities with the ability to interpret data and provide actionable insights.

• Exceptional verbal and written communication skills.

• Familiarity with French is advantageous but not mandatory.

• Demonstrated experience in relationship management and customer retention.

• Robust negotiation abilities and a strategic approach.

• Excellent organizational skills with the capacity to prioritize effectively.

• Ability to think critically and solve problems in a dynamic environment.

• Flexible and open to change.

• Over 3 years of experience in a B2B client partnership/account management role within an industrial service sector.

• Experience in the waste and recycling industry is a plus but not required.

• Proven success in client retention and developing long-term business relationships.

• Knowledge of account management procedures, customer retention tactics, and best practices for nurturing B2B relationships.

• Understanding of effective negotiation strategies and presentation skills.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.

• Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.

• Diploma or degree in Business, Marketing, Communications, or equivalent experience in B2B sales and account management.

• Availability to work from 8 AM to 4 PM, Monday to Friday.

• Capability to work remotely from Quebec.

🏝️ Benefits

• Competitive base salary along with a commission plan.

• Comprehensive benefits package including Extended Health, Dental, Life, AD&D, LTD, Critical Illness, and an Employee and Family Assistance Program.

• Opportunities for career growth and professional advancement.

• Paid time off, including sick days and flexible days.