Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Managing day-to-day communication and relationship management for a portfolio of existing accounts within a dynamic fintech and cryptocurrency platform.

• Enhancing retention, renewals, and growth by anticipating client needs, addressing issues promptly, and identifying opportunities for increased product adoption.

• Acting as the primary daily contact for a portfolio of existing accounts — overseeing all communications via phone, email, chat, and meetings with professionalism and consistency.

• Establishing robust, long-term relationships with key stakeholders by thoroughly understanding each account's objectives, operations, and challenges, and proactively delivering value at every interaction.

• Conducting regular check-ins, account reviews, and performance updates to ensure continuous alignment, satisfaction, and trust.

• Developing and executing the complete retention strategy for assigned accounts — identifying churn risks early, implementing mitigation plans, and managing contract renewals comprehensively, including timelines, pricing discussions, and stakeholder engagement.

• Leading negotiations as necessary, collaborating with internal teams across Legal, Finance, Compliance, and Sales Leadership to accurately finalize and execute contract terms on time.

• Resolving account issues and coordinating cross-functional resolutions with Operations, Support, Product, Compliance, and Engineering — triaging requests, setting clear expectations, and ensuring timely outcomes.

• Recognizing and closing upsell and cross-sell opportunities by educating clients on new products, features, and programs relevant to their business — maintaining an active pipeline of expansion opportunities and reporting progress against targets.

• Keeping precise account documentation, communication logs, and pipeline data in the CRM consistently.

⛳️ Requirements

• A minimum of 2 years of experience in account management, customer success, or a client-facing relationship role — B2B experience is strongly preferred.

• A proven track record of managing contract renewals and successfully retaining a portfolio of business with measurable results.

• Strong, clear, and confident communication skills — both written and verbal — with the ability to build trust with clients and internal stakeholders.

• Capability to troubleshoot complex issues, coordinate cross-functional teams, and manage escalations with urgency, accountability, and composure.

• Comfort in negotiating commercial terms, addressing objections, and reaching agreements among multiple stakeholders.

• Strong organizational skills and CRM proficiency — experience with Salesforce or a similar platform is essential.

• Exceptional attention to detail — ensuring accuracy, consistency, and full adherence to processes for every account managed.

• Fluency in English is required — bilingual English/Spanish is a significant advantage.

🏝️ Benefits

• Competitive Salary in USD — paid consistently every month, regardless of your location in the world.

• Performance-based incentives — your achievements are recognized and rewarded.

• 10 paid vacation days per year in addition to all U.S. federal holidays.

• Fully remote — work from anywhere with a professional home setup.

• A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your contributions truly make a difference.

• A collaborative, supportive culture through Veta Virtual and our client — where your growth, voice, and impact are valued from day one.