Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Build and nurture robust, long-term relationships with key clients, serving as their main point of contact and trusted advisor.

• Recognize and leverage opportunities for cross-selling and upselling to enhance account value and stimulate revenue growth.

• Conduct regular strategic reviews of accounts and formulate comprehensive plans tailored to the distinct needs and objectives of each client.

• Track and evaluate account performance metrics, KPIs, and trends to pinpoint areas for enhancement and optimization.

• Negotiate contracts with professionalism and transparency, while addressing disputes or issues with empathy and assertiveness.

• Stay updated on industry trends, competitive dynamics, and market changes to offer clients valuable, actionable insights.

• Meet and surpass sales goals and key performance indicators through dedicated effort and strategic account management.

• Maintain accurate and current client and account data in the CRM system, ensuring data integrity and accessibility.

• Collaborate with internal teams such as sales, marketing, and operations to ensure seamless service delivery and client satisfaction.

• Prepare and deliver regular account reports and performance summaries to stakeholders and management.

⛳️ Requirements

• A Bachelor's degree in Business, Marketing, Economics, or a related field.

• 3 to 5 years of demonstrated experience in account management, sales, or a comparable client-facing position.

• A proven history of consistently achieving or surpassing sales targets and client retention objectives.

• Strong communication and interpersonal skills, capable of building and sustaining relationships at all organizational levels.

• Exceptional negotiation and problem-solving abilities, with a solution-oriented approach.

• Proficiency in CRM software (such as Salesforce, HubSpot, or similar platforms) and project management tools.

• An analytical mindset with the capacity to interpret data, produce actionable insights, and make data-driven decisions.

• Self-motivated and results-oriented work ethic, combined with strong time management capabilities.

• Ability to excel in a collaborative, fast-paced, team-oriented environment.

• Knowledge of industry trends and best practices in account management and customer relationship management.

• Experience in the New York market or an understanding of the regional business landscape (preferred).

• Advanced proficiency in multiple CRM platforms or business intelligence tools (preferred).

• Experience with strategic account planning and consultative selling techniques (preferred).

• Certification in account management, sales, or related professional development programs (preferred).

• Bilingual proficiency in English and Spanish (preferred).

🏝️ Benefits

• Employees have the flexibility to work remotely.