Account Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Take ownership of the renewal process for a customer portfolio to ensure prompt renewals and reduce churn rates.

• Develop and implement strategic account plans aimed at enhancing customer retention, expansion, and fostering long-term partnerships.

• Conduct Executive Partnership Reviews to showcase ROI, ensure alignment with customer objectives, and identify opportunities for expansion.

• Create tailored renewal proposals, pricing strategies, and business cases that reflect the unique needs and priorities of customers.

• Collaborate with Sales, Customer Success, and Professional Learning teams to formulate and execute Customer Success Plans (CSPs).

• Proactively identify customer risks and work across teams to develop and implement retention strategies.

• Drive upsell and cross-sell initiatives by identifying unmet customer needs and aligning solutions with measurable outcomes.

• Navigate intricate, multi-stakeholder customer environments and manage relationships at the executive level.

• Ensure accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce.

• Provide timely and accurate weekly, monthly, and quarterly forecasts to leadership.

• Collaborate closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, and Sales Operations teams to guarantee a seamless customer experience.

• Continuously enhance renewal and expansion processes to boost operational efficiency and consistency.

⛳️ Requirements

• 3–5 years of experience in renewals or account management within the SaaS, EdTech, or a comparable software industry.

• Demonstrated success in meeting or surpassing renewal, retention, and upsell goals.

• Strong skills in consultative selling, negotiation, and relationship management.

• Experience working with executive and C-level stakeholders.

• Excellent organizational abilities with a keen eye for detail.

• Experience managing cross-functional projects under tight deadlines in dynamic environments.

• Proficiency in Salesforce or similar CRM systems.

• Willingness and ability to travel domestically up to 60% of the time.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Annual professional development budget for each employee.

• 401(k) savings plan.

• Life, AD&D, and disability insurance coverage.

• Company-provided laptop and other essential equipment.

• Paid time off (PTO) to promote work-life balance.

• Paid company holidays.

• Company-paid parental leave.

• Flexible work arrangements in a remote-first environment with employees distributed across the U.S.