Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Enhance user engagement by pinpointing opportunities to assist dealers in adopting digital order management.

• Collaborate with cross-functional teams (Engineers, Onboarding, Product, Sales) to establish connections, resolve issues, and advocate for the needs of dealers.

• Serve as the primary contact for active E-Commerce dealers at TOOLBX.

• Partner closely with the Implementation Manager to prepare dealers for launch and oversee the post-onboarding process to promote dealer success.

• Represent the dealer's voice to encourage product and business-related improvements.

• Boost engagement by presenting newly launched product features either in-person or online.

• Create scalable learning modules focused on the tools available to dealers and new product launches.

• Cultivate and sustain strong, enduring client relationships.

• Negotiate contract renewals with dealers.

• Ensure the timely and successful implementation of our solutions in line with customer requirements and objectives.

• Monitor and forecast key account metrics (such as quarterly sales results and annual projections).

• Prepare reports detailing account status and monthly performance metrics.

• Provide assistance with complex client requests or issue escalations as necessary.

• Occasionally travel to meet with dealers in-person and attend tradeshows as required to proactively and reactively nurture built relationships, enhance engagement, and gather feedback.

⛳️ Requirements

• Demonstrated experience (2+ years) as an Account Manager, Customer Success Manager, or a similar position, ideally within the technology or software sector.

• Exceptional communication and interpersonal skills, capable of building robust relationships and collaborating effectively with both technical and non-technical stakeholders.

• Ability to navigate and excel in a fast-paced, dynamic startup environment, showcasing adaptability, initiative, and a solution-focused approach.

• Strong verbal and written communication abilities.

• Customer service-oriented mindset.

• Experience in working within remote or distributed teams is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health benefits package.

• Engaging company culture with team-building activities.