Account Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Advocate for and promote BICS as a premier international Messaging Hub for global traffic.

• Oversee messaging relationships with clients within the designated portfolio and enhance profitability through both sales and procurement activities.

• Conduct daily assessments of customer traffic, implement win-back strategies, manage promotions, and engage in related commercial activities.

• Identify and facilitate cross-selling opportunities with clients.

• Negotiate termination rates with current accounts to ensure competitive pricing structures for outbound traffic.

• Organize initiatives aimed at maximizing traffic volumes, including measures for fraud management.

• Review traffic volumes on a daily basis to avert illegal terminations, AIT, and other fraudulent actions.

• Engage in and coordinate fraud investigations alongside customers and suppliers within the assigned portfolio.

• Guarantee the effective execution of commercial relations within the operational framework and promote efficient collaboration with internal teams.

• Manage financial, technical, legal, and administrative aspects of the messaging business, including billing, collections, dispute resolution, and contracts.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management, Sales, or Customer Relations.

• Proficiency in English at an Upper-Intermediate level or above.

• Strong analytical and negotiation abilities.

• Experience in dealing with international clients.

• Willingness to travel internationally several times a year for conferences and business engagements.

🏝️ Benefits

• At Tieto, we embrace the importance of diversity, equity, and inclusion.

• We welcome candidates from all backgrounds, genders (m/f/d), and life experiences to join our team, as we believe this cultivates an inspiring workplace and drives innovation.

• Our dedication to openness, trust, and diversity is fundamental to our mission of creating digital futures that benefit businesses, societies, and humanity.