Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and strategic leader for designated partnerships.

• Foster and sustain robust relationships with critical stakeholders, referral sources, and decision-makers.

• Anticipate the needs of partners and proactively seek opportunities to enhance engagement, boost performance, and support growth.

• Facilitate internal and external meetings, presentations, and business reviews.

• Collect, analyze, and convey partnership outcomes and performance data on a regular basis.

• Collaborate across functions to effectively meet the needs of partners and patients.

• Address partner concerns and resolve escalated issues promptly.

• Formulate and implement account-specific growth strategies based on referral trends, utilization data, and market opportunities.

• Oversee partnership performance and suggest strategies to enhance referral volume, engagement, and retention.

• Work in collaboration with the Care Partnerships Associate on shared partnership accounts.

• Acquire a thorough understanding of the performance of assigned accounts, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to care.

• Maintain precise and comprehensive records in Salesforce, including account details, contacts, referral attribution, activities, and documentation.

• Act as the subject matter expert for assigned account information, performance metrics, and Salesforce account structure.

• Actively engage in internal meetings and training sessions, sharing insights and best practices.

• Continuously seek ways to add value and enhance the partner experience.

⛳️ Requirements

• 2–5 years of relevant professional experience; background in business development, account management, and healthcare is highly desirable.

• Familiarity with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com).

🏝️ Benefits

• A fantastic team culture.

• Opportunities for professional development and advancement.

• 401K plan with a 3% employer match.

• Healthcare, dental, vision, and life insurance benefits.

• Paid time off and paid holidays.

• Professional Employee Assistance Program (EAP) for team members and their households.

• Additional coverage options available, including Short Term Disability, Long Term Disability, and Group Accident Insurance.