Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee employer accounts and manage the enrollment or participation of associated members in various products and services.

• Proficient in phone and email communications for effective cold outreach.

• Attend and engage in regular review meetings with customers.

• Collaborate with program partners to identify and implement process enhancements.

• Organize and keep current administrative tasks related to Pop Health and program databases.

• Prepare quarterly reports for accounts and assist customers with specific reporting needs.

• Follow up with patients to ensure the completion of program procedures.

• Demonstrate problem-solving abilities to proactively address questions and requests.

• Quickly adapt and show task maturity, completing required tasks autonomously.

⛳️ Requirements

• Strong grasp of customer service principles.

• Excellent communication skills.

• Ability to collaborate effectively with clinical team members, including nurses, medical assistants, and medical providers.

• Ability to thrive in a fast-paced work environment.

• Proficient in Microsoft Office Suite, particularly Excel.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work culture focused on teamwork and collaboration.