Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Create and implement strategic sales account plans.

• Manage the sales pipeline, focusing on applicant generation and conversion.

• Collaborate with product sales and marketing teams to identify market trends and enhance student recruitment opportunities.

• Effectively manage a robust partner network, ensuring compliance with SLAs to boost customer satisfaction.

• Recruit and onboard new agents.

• Represent Study Group and our brands at exhibitions and recruitment events.

• Identify growth opportunities and assess risk profiles of partners through active management.

• Deliver high-quality product and process training to agents.

• Monitor competitor activities to enhance market awareness and analysis.

• Develop and implement a Sales Action Plan in collaboration with partner universities and channel teams.

• Responsible for Brand Enablement initiatives by providing product education and training for the sales team, agents, academic partners, and digital networks.

• Coordinate in-market visits for university partners and gather market insights; manage budget control including scholarship allocations.

⛳️ Requirements

• Native speaker of the local language and fluent in English.

• Customer-service focused with a consultative selling approach.

• Proficient in computer use.

• Adaptable to high-pressure environments.

• Exceptional presentation, communication, and interpersonal abilities.

• Strong organizational skills with a proven ability to meet deadlines and targets.

• Capable of working independently as well as in a team setting.

• Familiar with CRM and data analysis tools such as Salesforce, Power BI, etc.

• Knowledgeable about the local student recruitment market.

• Experienced with agents in the local market.

• Skilled in effective communication to influence agents’ decision-making processes.

• Aware of market demand and trends.

• Preferred experience in B2B or channel sales.

• Understanding of international education systems.

• Experience with Salesforce.com or other CRM tools, such as Power BI.

• Preferred experience in cold calling.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Paid time off.

• Employee training programs.